Accessibility
Using this service
We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the text in the service as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this service
Some people may find parts of this service difficult to use.
What to do if you're having difficulty using this service
If you have difficulty using this service, please get in touch by emailing us at support@lovecleanstreets.com
Reporting accessibility problems with this service
We're always looking to improve the accessibility of the Love Clean Streets website.
If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please report it to support@lovecleanstreets.com and let us know.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this service’s accessibility
This website is compliant with the Web Content Accessibility Guidelines version 2.2 AAA standard.
Content that’s not within the scope of the accessibility regulations
Maps
We use maps on this site so users can report an issue and view where existing incidents have been reported. As the maps are not for navigational use, they are exempt from the regulations. However, we provide a text box for additional information to be given if users are unable to move the map pin when reporting an issue.
How we tested this website
This website was last tested on 8th of October 2025 by the Love Clean Streets Test team using Accessibility Insights and Wave Evaluation Tool.
What we’re doing to improve accessibility
We're working hard to fix the issues in this statement and to make the system more usable for all users. This statement was prepared on 24th September 2019. It was last updated on 8th October 2025.